Cancellation Policy

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Last Updated: February 2026

Please read this policy carefully before placing an order. By completing a purchase through our website, Etsy shop, or Amazon store, you acknowledge and agree to this Cancellation Policy.

 

Our Policy

All sales are final. We do not accept order cancellations.

Once an order is placed and payment is processed, the order cannot be cancelled, modified, or altered.

 

Why We Don't Accept Cancellations

We have implemented a strict no-cancellation policy for the following reasons:

1. Immediate Processing: We begin processing orders promptly after they are received to ensure fast shipping and fresh product delivery

2. Perishable Products: As a food product seller, we carefully manage our inventory to maintain freshness and quality

3. Small Business Operations: As a small business, we allocate resources and prepare shipments as soon as orders are placed

4. Order Accuracy: We encourage all customers to review their orders carefully before completing the checkout process

 

Before You Order

To avoid any issues, please ensure the following before placing your order:

• Verify Your Shipping Address: Double-check that your shipping address is correct and complete

• Review Product Selection: Confirm you have selected the correct products, quantities, and sizes

• Check Order Total: Review all costs including products, shipping, and applicable taxes

• Understand Our Policies: Read our Terms of Use, Returns Policy, and this Cancellation Policy

 

What If I Made a Mistake?

If you believe you made an error with your order, please contact us immediately at [Your Email Address]. While we cannot guarantee any changes can be made, we will do our best to assist you if the order has not yet been processed or shipped.

Please Note: Contacting us does not guarantee a cancellation. Orders that have already been processed or shipped cannot be cancelled under any circumstances.

 

Order Modifications

We are unable to modify orders once they have been placed. This includes:

• Changing quantities

• Adding or removing products

• Changing shipping addresses

• Changing shipping methods

• Applying discount codes after purchase

If you need additional products, you are welcome to place a new order.

 

Refused or Undeliverable Packages

If you refuse delivery of your package or if the package is returned to us as undeliverable due to an incorrect address:

• You will not receive a refund for the product cost

• You will not receive a refund for original shipping charges

• If you wish to have the package re-shipped, you will be responsible for additional shipping costs

 

Exceptions

The only exception to this policy is if we cancel your order. We reserve the right to cancel orders for reasons including but not limited to:

• Product unavailability or inventory issues

• Pricing or product description errors

• Suspected fraudulent transactions

• Payment verification issues

• Shipping restrictions to your location

If we cancel your order, you will receive a full refund to your original payment method.

 

Platform-Specific Notes

 

Etsy Orders

Etsy's platform may have its own cancellation features, but our policy supersedes those options. Cancellation requests submitted through Etsy will be declined.

 

Amazon Orders

Amazon's A-to-Z guarantee may have separate provisions. However, we maintain that cancellation requests should not be approved for orders that have been processed. Returns due to buyer's remorse are not accepted per our Returns Policy.

 

Website Orders

Orders placed through our website are subject to this Cancellation Policy without exception.

 

Contact Us

If you have questions about this Cancellation Policy, please contact us:

Email: orders@puremaple.co
 

We appreciate your understanding and thank you for supporting our small business. Please order with confidence knowing that you are receiving high-quality, authentic maple syrup products.